Never Miss a Call Again– 24/7 Support, Pay Per Task
Every call is a potential client. Every missed call is a lost opportunity. Intake360 offers
24/7 as-needed legal intake and reception services to ensure no lead slips through the cracks.
Your Firm Deserves Better Than Missed Opportunities
Whether your firm is busy with court appearances, focused on casework, or navigating high call volumes, our trained intake professionals are always ready to answer, qualify, and connect with empathy and precision.
It's the support you need, only when you need it— without the cost and hassle of a full-time hire.
73%
of calls go unanswered during peak hours
24/7
coverage with Intake360
$5K+
average case value lost per missed call
0
missed opportunities with our service
What You Get with Intake360
Intake360 is your on-demand legal intake and reception partner, ready to act as an extension of your team, exactly when you need it most. Our trained legal intake specialists handle every critical touchpoint—from the first call or form submission to a signed case—so you never miss a call or an opportunity.
Here’s what you can expect:
24/7 Live Answering & Web Form Response
We cover your phones and web submissions day, night, weekends, and holidays.
Inbound Call Handling
Whether it's spillover or full-time reception:
- Live client intake
- Appointment scheduling
- Retainer signature coordination
Outbound Follow-Up
We proactively follow up on:
- Form submissions
- Campaign responses
- CRM-triggered leads
Case Pre-Qualification & Warm Transfers
We assess potential cases based on your firm's criteria, ensuring strong leads reach you fast.
Google Review Retrieval
By request, we'll help secure client reviews to boost your firm's online reputation.
Seamless CRM Integration
We sync data via tools like Zapier or Make:
- Call recordings
- Intake notes
- Client details
Security & Compliance First
Your clients' trust and your firm's reputation are our top priorities.
No System Access
We never log into or access your backend CRM or internal systems.
Confidentiality Agreements
All team members sign strict confidentiality and privacy agreements.
TCPA Compliant
Every call is manually dialed by a live agent—no robocalls or autodialers.
Trained Professionals
Legal intake specialists trained in empathy, precision, and your firm's needs.
What Intake360 Covers
Live agents answer during the day, nights, weekends, and holidays
We handle:
- Covers missed calls (spillover), marketing numbers, or full phone routing
- Message taking (reception only)
- Legal intake
- Appointment setting or warm transfers
- Contract coordination (only for contingency cases)
Live agents answer during the day, nights, weekends, and holidays
We handle:
- Covers missed calls (spillover), marketing numbers, or full phone routing
- Message taking (reception only)
- Legal intake
- Appointment setting or warm transfers
- Contract coordination (only for contingency cases)
How We Categorize Every Lead
During your Pre-Go-Live Call, we'll define clear rules together for when we send a contract, book or transfer a lead, flag it for review, or just take a message.
Signed Contract
7–8 credits
We send your contingency fee agreement only when your exact sign criteria are met.
- Viable injury (e.g., hospitalization, broken bones, etc.)
- Clear liability
- Statute not about to expire
- Falls within approved practice areas (PI, WC, Mass Tort)
Appointment / Warm Transfer
4–5 credits
If a lead is borderline — meaning it's not ready to sign, but still promising
- Unclear liability
- Vague or inconsistent story
- Nearing statute window
- Caller insists on speaking to an attorney
Flag for Review
2–3 credits
If the lead has major red flags or doesn't meet your intake standards
- Only property damage, no injury
- Out-of-state or out-of-scope
- Caller declines legal help
- Statute is likely expired
️Reception Only
0.5 credits
Basic non-intake calls
- Spam or hang-ups
- Insurance adjusters or opposing counsel
- Clients checking status
- Vendors, referrals, or administrative questions
Get 5-Star Reviews For Your Law Firm
Our team knows how to gather 5-star reviews for your law firm to boost your firm’s visibility on Google search.
Every 5-star review our team receives for your firm is
Five Credits
Verified public review bonus
4 Stars or Below
+0 Credits
No bonus applied
Packages & Bonus Credit Value
Starter
$1,800
230 Total Credits
Base Credits
180
Price per Credit
$10.00
Bonus Credits
+50
Bonus Value
$500 FREE
Best For
15 or fewer submissions per week
Most Popular
Growth
$3,060
460 Total Credits
Base Credits
360
Price per Credit
$8.50
Bonus Credits
+100
Bonus Value
$850 FREE
Best For
More than 15 submissions per week
How Credit Pricing Works
Category
Action / Outcome
Credits
Starter Track ($10.00)
Growth Track ($8.50)
Inbound
Reception Only (No Intake)
0.5
$5.00
$4.25
Inbound
Reception Only w/ Warm Transfer (No Intake)
1.0
$10.00
$8.50
Inbound
Flag for Review - Likely Turn Down
2.0
$20.00
$17.00
Inbound
Warm Transfer Intake / Callback (Gray Areas)
4.0
$40.00
$34.00
Inbound
Signed Contingency Fee Agreement
7.0
$70.00
$59.50
Outbound
Sign + 5-Star Review (7 + 5)
12.0
$120.00
$102.00
Outbound
Up to 5 Attempts + No Conversion (effort only)
1.0
$10.00
$8.50
Outbound
Up to 5 Attempts + Flag for Review - Likely Turn Down
3.0
$30.00
$25.50
Outbound
Up to 5 Attempts + Warm Transfer (Gray Area)
5.0
$50.00
$42.50
Outbound
Up to 5 Attempts + Sign + 5-Star Review (8 + 5)
13.0
$130.00
$110.50
You're Hiring Closers — Not Call Answerers
Every lead matters. Intake360 is supported by a dedicated team of professional intake specialists who have collectively conducted tens of thousands of legal intakes. They do more than just answer phones; they convert leads into signed cases.
This is not just a call center; it is a battle-tested intake team trained at Ethen Ostroff Law, now working full-time at Intake360.
While we are currently exploring ways to integrate AI into our workflow, you will benefit even more from:
- Human closers
- ️ Legal fluency
- ️ Proven results
Your 90-Day Onboarding Plan
Day 1
- Contract Signed
Meet your Success Team
Days 2–4
- Pre-Go-Live Call
Define your intake logic, red flags, contract criteria, and communication setup
Week 3
- Go Live
We assign your dedicated number and begin 24/7 coverage
Day 30+
- Optional Integrations
For firms that want deeper CRM or system syncing
Frequently Asked Questions
Get answers to common questions about our legal intake services.
Nope. Use them at your pace. They don’t expire
Yes — just let us know before you hit your auto-replenishment threshold.
Absolutely. We follow the intake criteria you define.
Typically, within minutes during business hours.
We follow up 3 times on the first day and 2 times each day afterward, for a total of 6 attempts.
Yes — we provide recordings and full intake notes for every lead.
Every lead interaction is logged with the action taken and how many credits were used.
Never. We’ll flag questionable ones for your team to review.
We tie each credit to a defined action, so there’s no guesswork.
We log it and tag it as invalid — and you won’t be charged for spam or wrong numbers.
Yes — we have bilingual intake agents available upon request.
Yes — we use your firm’s own contracts. You control what gets sent and when.
Only if there’s no usage for over 6 months, then there’s a $500 reactivation fee.
No penalty — bonus credits only apply to positive reviews.
Yes — that’s one of the most common ways firms use us.
Yes — we help you set up Zapier/Make during onboarding.
No — we only sign contingency-fee clients.
We have an AI inbound reception bot. Ensures 24/7 coverage and quality assurance.
The firm must handle at least one type of contingency-fee case.
Never miss a lead again with professional intake specialists.
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