# Attorney Assistant — Full Details

> Attorney Assistant solves the operational problems that prevent law firms from growing — intake failure, admin chaos, inconsistent follow-up, and scaling bottlenecks.

## Company Overview

Attorney Assistant was co-founded by Ethen Ostroff (CEO) and James DiBitetto (COO) in 2021. Headquartered at 21 East 5th Avenue Suite 102, Conshohocken, PA 19428. We serve over 200 law firms across the United States with a team of 500+ employees globally.

Our core insight: law firms don't have a lead problem — they have an operations problem. Missed calls, broken intake, inconsistent follow-up, and admin chaos cost firms more revenue than they realize. We fix those operational failures so firms can convert the leads they're already paying for.

## Services

Attorney Assistant is a staffing solutions and virtual assistant company for law firms. We recruit, vet, and train full-time virtual staff, and the firm embeds them into its own team, systems, and day-to-day processes. Everything is delivered through two services, which can be bundled: Staffline and Frontline. Frontline signs the case, Staffline carries it.

### Staffline
A dedicated full-time virtual staff member for one firm — never shared. 40 hours a week, working in the firm's systems. Sourced, vetted, and trained by Attorney Assistant; embedded and directed by the firm; co-managed by both. Any role, not just intake: case managers, records and bill retrieval, lien reduction, file opening, calendar and inbox, CRM hygiene. Every practice area. Measured on performance, not hours logged.

### Frontline
A 24/7 live intake team that answers and signs cases (formerly Intake 360) — an efficiency center staffed to close contingency fee cases, not an answering service. Every call answered live, no voicemail, no callback queue, nights and weekends included. Qualifying and closing on CFA, flat fee, and retainer. English and Español. QA on every call. $997/month includes 75 action-based credits.

### Lead Recovery
Capture every inbound lead with rapid response and structured follow-up. Most firms lose 30-50% of their leads before they ever speak to an attorney. We fix that with sub-5-minute response times, multi-channel capture (phone, web, chat), and structured handoff protocols.

### Lead Follow-Up
Speed-to-lead and consistent multi-touch follow-up sequences. Research shows that responding within 5 minutes increases conversion by 400%. Our follow-up system ensures no lead falls through the cracks with automated + human touchpoints.

### After-Hours Coverage
24/7 live intake and reception — nights, weekends, holidays. Legal emergencies don't follow business hours. Our after-hours team captures leads during the "Golden Hours" (5-9 PM and weekends) when conversion rates are highest.

### Admin Support
Back-office operations including case management, scheduling, document handling, medical records retrieval, billing support, and deadline tracking. Dedicated administrative assistants integrate directly into your firm's workflows.

### Marketing Support
Align marketing spend with intake results. We help firms understand which campaigns actually generate signed cases (not just clicks), optimize ad spend ROI, and ensure marketing-to-intake handoff is seamless.

## Leadership

- **Ethen Ostroff, CEO & Founder**: CEO of Ethen Ostroff Law. Licensed in Pennsylvania. Mission: co-counsel and represent over 1 million plaintiffs and staff over 1 million people.
- **James DiBitetto, COO & Co-Founder**: Data expert with 7+ years in the pharmaceutical industry. Expertise in leading international teams and operational excellence.
- **Ryan Sawyer, CSO**: Chief Strategy Officer leading growth, innovation, and operational strategy. Former Surveillance Officer in Maricopa County and COO of a fast-growing law firm.

## Departments

Marketing, Client Success, Sales, Recruitment, Staffline Liaison, Placement, Operations & Support, Tech

## Key Differentiators

1. **Co-managed model**: We're not a vendor — we're an extension of your team. Your dedicated assistant works exclusively for your firm.
2. **Legal-specific expertise**: All assistants are trained in legal workflows, terminology, and compliance requirements including HIPAA certification.
3. **60%+ cost savings**: Compared to hiring in-house staff with benefits, office space, and equipment.
4. **Speed to implementation**: Get started in as little as 2 weeks from contract signing.
5. **24/7 coverage**: Never miss a lead, regardless of when they call.
6. **Rigorous vetting**: Multi-stage recruitment process with skills assessment, accent evaluation, and background checks.

## Pricing Model

Custom pricing based on firm size, services needed, and hours required. Options include dedicated full-time assistants, part-time assistants, and per-task intake services. Contact for a consultation.

## Contact

- **Phone**: +1 (215) 337-2677
- **Email**: info@attorneyassistant.com
- **Address**: 21 East 5th Avenue Suite 102, Conshohocken, PA 19428
- **Book a Call**: https://attorneyassistant.com/book-call
- **LinkedIn**: https://www.linkedin.com/company/attorneyassistant/
- **YouTube**: https://www.youtube.com/@attorneyassistant
- **Instagram**: https://www.instagram.com/attorneyassistant
- **Facebook**: https://web.facebook.com/attyassistant/

## FAQ Highlights

- **Commitment**: One-year contract with 30-day cancellation notice
- **Implementation**: ~2 weeks from contract signing
- **Security**: Enterprise-grade via Black Talon Security, HIPAA certified assistants
- **Monitoring**: Time Doctor for hour tracking, screenshots, and activity monitoring
- **Replacement**: Free expedited replacement if an assistant doesn't work out
- **PTO**: Assistants accrue up to 10 days PTO per year