20–40%
of inbound opportunities lost before a conversation starts
15 min
maximum response window before lead quality drops sharply
8–12x
follow-up attempts needed to convert a qualified lead
You Don't Have a Lead Problem. You Have an Operations Problem.
Every dollar you spend on marketing assumes someone is ready to catch the lead on the other end. Most firms aren't. The intake process — the moment between a prospect reaching out and a case being booked — is where revenue disappears quietly, every single day.
Where Your Leads Actually Go
Inbound Lead
Paid or organic — you spent money to get here
Missed Call
No live answer. Voicemail. No callback within 15 min.
No Follow-Up
1-2 attempts. Lead goes cold. Staff moves on.
No Booking
Consultation never scheduled. Case never evaluated.
Lost Case
Competitor answered. They signed the client. You paid for the lead.
This happens every day at firms that haven't fixed their intake operations.
Five Areas. One Clear Picture.
Our intake audit scores your firm across the five areas that determine whether leads become clients — or become someone else's clients.
Speed to Lead
How fast does your firm actually respond to new inquiries? The data says you have 15 minutes — or less.
Call Coverage
If calls go to voicemail, the lead is already gone. Are you answering 100% of the time — including nights and weekends?
Follow-Up Persistence
The average firm makes 1.3 follow-up attempts. Conversion requires 8-12. That gap is where your marketing budget disappears.
Intake Quality
Intake is a sales conversation. An unstructured call is a missed conversion opportunity — every single time.
Systems & Visibility
You can't fix what you can't see. Most firms make marketing decisions based on instinct. That's expensive instinct.
A Real Test. Real Data. No Guesswork.
Secret Shopper Call
We call your firm as a prospective client and document exactly what happens — response time, tone, follow-up, everything.
Gap Analysis Report
A clear breakdown of where leads are dropping off in your intake funnel, scored against industry benchmarks.
Action Plan Walkthrough
We walk you through exactly what to fix and in what order — prioritized by revenue impact, not complexity.
What Firms Are Saying
We at Gantt Family Law have had an outstanding experience working with Attorney Assistant. Their team recruited Laisha to serve as our Intake Specialist, and she has truly exceeded our expectations. Laisha is professional, warm, and exceptionally organized. She connects naturally with potential clients during what is often one of the most stressful times in their lives. Her ability to listen carefully, gather detailed information, and communicate clearly ensures that every prospective client feels heard and supported from the very first call. She represents our firm with confidence, compassion, and professionalism, which is invaluable in family law. Beyond Laisha’s excellent work, the team at Attorney Assistant has been consistently responsive and proactive. They are always open to feedback, eager to improve processes, and intentional about training and accountability. They ensure their staff is properly prepared, supported, and aligned with our firm’s standards. We highly recommend Attorney Assistant to any law firm looking for high-quality recruiting, intake support, and ongoing partnership.
We’ve had an outstanding experience working with Attorney Assistant. From start to finish, their team has been professional, attentive, and incredibly efficient. They took the time to understand our law firm’s specific needs and culture, and they delivered exactly what they promised. The candidate they placed with our firm has been a true asset—competent, dependable, and a seamless fit with our team. It’s clear that Attorney Assistant carefully vets and prepares their employees before placement, which makes all the difference in a fast-paced legal environment. A special kudos to Andrew and Eli for helping make our jobs easier throughout the entire process. Their responsiveness, follow-through, and genuine commitment to supporting our firm have not gone unnoticed. Beyond their professionalism, what stands out most is how they appear to treat their employees—with fairness, transparency, and honesty. That level of integrity shows in the quality of the professionals they provide. We highly recommend Attorney Assistant to any firm seeking reliable, high-quality staffing solutions. They have exceeded our expectations, and we look forward to continuing our relationship with them. ---Jamila Perez Office Manager, Legal Assistant The Fair Law Firm, LLC
Attorney Assist is truly in a league of its own. Andrew and Ellie have been on this roller coaster with us, and their support throughout the process has been incredible. Their customer service is stellar — responsive, thoughtful, and genuinely invested in our success. Our first assistant wasn’t the right fit, and that’s okay. Andrew and Ellie stepped in, guided us through the transition, and made sure our next hire was an amazing addition to our team. The difference has been night and day. What sets Attorney Assist apart is that this isn’t just a typical VA service. Our assistant is fully integrated into our workflow and feels like a true member of our team — not just someone answering phones. If you’re considering hiring a virtual assistant and want real support every step of the way, Attorney Assist is the way to go.