Virtual legal assistants for law firms, delivered two ways.
You get a virtual legal team. We deliver it through one of two products — Intake 360 for on-demand intake and reception coverage, or Impact Assistants for an on-staff extension that handles case work, admin, and everything in between.
Pick the model that fits your firm
Every capability we offer is delivered through one of these two products — or both, paired together for complete coverage.
Intake360
24/7 intake & reception, action-based pricing.
Always-on intake operation that answers, qualifies, signs cases on your behalf, and follows up — 24/7. Built for contingency-fee firms that can't afford to lose a single lead. $997/month.
Best for
- Firms losing leads to missed calls and slow follow-up
- Firms that need nights, weekends, and overflow coverage
- Firms that want cases signed on first contact
Impact Assistants
Dedicated team members, managed by legal ops experts.
A dedicated assistant trained on your firm's templates, providers, and case criteria — integrated into your case management system as a seamless extension of your team. Case work, admin, drafting, calendar, CRM — they own it.
Best for
- Firms drowning in records, liens, pleadings, and admin
- Firms growing past their drafting and ops capacity
- Firms that want headcount-quality work without hiring
Most firms pair the two. Intake 360 captures every lead; Impact Assistants run the case once it's signed. See how virtual legal assistants work →
Three capability tracks. One coordinated team.
Whether you start with Intake 360, Impact Assistants, or both — your firm gets coverage across every part of the operation that drains attorney time.
Reception, intake & follow-up
Every call answered, every lead qualified, every follow-up completed — including nights, weekends, and overflow.
Included
- Reception, inbound & outbound 24/7
- Overnight intake (nights & weekends)
- Qualifying & closing — CFA, flat fee, retainer
- 15-touch lead follow-up across 45 days
- Warm transfers & appointment setting
- Client engagement & check-ins
Records, liens & litigation paper
Records retrieved, liens reduced, pleadings drafted. Cases move because the paper moves.
Included
- Opening case files & letters of rep
- Medical record & bill retrieval
- Medical record summaries
- Bill balance & child support lien checks
- Lien reduction requests & negotiation
- Pleadings, interrogatories, formal demands
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Mail, data, calendars & CRM
The repeatable busywork that drags your team down — handled by people whose job is to handle it.
Included
- Mail sorting & labeling
- General admin & data mining
- Task training & SOP build-out
- Calendar & inbox management
- CRM hygiene & pipeline updates
- Custom workflows by request
Learn more
Most firms pair both products.
Intake 360 captures every lead 24/7. Impact Assistants run the case once it's signed. Together, your firm gets end-to-end coverage from first call to final disbursement — without adding a single internal hire.