A virtual legal team. Two ways to deliver it.
Virtual legal assistants give your firm headcount-quality work without the recruiting, payroll, training, and turnover. We deliver it through Intake 360 or Impact Assistants — depending on whether you need on-demand coverage or an on-staff extension.
A virtual legal assistant is a team member — without the hiring overhead.
A VLA does the work an in-house hire would do: answer calls, run intake, manage cases, draft pleadings, chase records, work down liens, keep your CRM clean. The difference is what surrounds the work.
We hire, train, manage, replace, and scale the team. You get the output without the operational burden of being an employer.
What you don't deal with
- Recruiting, screening, hiring, onboarding
- Payroll, taxes, benefits, PTO management
- Turnover, retraining, performance management
- Office space, equipment, IT, security
Pick the delivery model that fits your firm
Both products deliver virtual legal assistant work. The difference is whether you need an on-demand operation or a dedicated team member.
Intake 360
Always-on intake and reception. We answer, qualify, sign cases, and follow up — 24/7.
Best fit
- You're losing leads to missed calls or slow follow-up
- You need nights, weekends, and overflow coverage
- You want cases signed on first contact
Commercial model
$997/month, action-based credits
Explore Intake 360Impact Assistants
A dedicated team member who runs your case, admin, or EA workflow as a seamless part of your firm.
Best fit
- You're drowning in records, liens, pleadings, or admin
- You need consistent, dedicated coverage on case work
- You want headcount-quality work without hiring
Commercial model
Custom scoping based on role and hours
Explore Impact AssistantsThree capability tracks
Whatever the product, the work falls into three tracks. Most firms need at least two.
Intake & Client-Facing
- Reception 24/7
- Overnight intake
- Qualifying & closing
- 15-touch follow-up
- Warm transfers
- Client engagement
Case & Matter Support
- Case file opening
- Medical record retrieval
- Bill & lien checks
- Lien reduction
- Pleadings & discovery
- Demand letters
Admin & Back Office
- Mail sorting
- Data mining
- SOP build-out
- Calendar & inbox
- CRM hygiene
- Custom workflows
Common questions
What's the difference between a VLA and an in-house hire?
A virtual legal assistant gives you the same work output as an in-house team member — without the recruiting, payroll, benefits, training, turnover, or office space. We hire, train, and manage the team. You get the work product.
Can a VLA actually integrate with my case management system?
Yes. Impact Assistants work inside your existing case management system (Filevine, Litify, Clio, MyCase, SmartAdvocate, etc.) just like an internal employee. Intake 360 also writes back to your CMS so every action is logged.
Do I get the same person every day?
With Impact Assistants, yes — you get a dedicated team member who knows your firm. With Intake 360, you get a trained team operating under shared QA and your firm's specific scripts and criteria, with consistent coverage 24/7.
Which one should I start with?
If your biggest pain is at the front of the funnel — missed calls, slow follow-up, leads going cold — start with Intake 360. If your biggest pain is mid-case — records sitting, demands stalled, attorneys buried in admin — start with Impact Assistants. Most firms eventually pair both.
How fast can we get started?
Intake 360 typically launches within 2–4 weeks of contract signing. Impact Assistants depend on the role — most placements are live within 30–45 days, including training on your templates and systems.