Every call is a potential client. Every missed call is a lost opportunity. Intake360 offers 24/7 as-needed legal intake and reception services to ensure no lead slips through the cracks.
Whether your firm is busy with court appearances, focused on casework, or navigating high call volumes, our trained intake professionals are always ready to answer, qualify, and connect with empathy and precision.
It's the support you need, only when you need it— without the cost and hassle of a full-time hire.
of calls are unanswered during peak hours
average case value lost per missed call
coverage with Intake360
missed opportunities with our service
Intake360 is your on-demand legal intake and reception partner, ready to act as an extension of your team, exactly when you need it most. Our trained legal intake specialists handle every critical touchpoint—from the first call or form submission to a signed case—so you never miss a call or an opportunity.
We cover your phones and web submissions day, night, weekends, and holidays.
Whether it's spillover or full-time reception:
We proactively follow up on:
We assess potential cases based on your firm's criteria, ensuring strong leads reach you fast.
By request, we'll help secure client reviews to boost your firm's online reputation.
We sync data via tools like Zapier or Make:
Your clients' trust and your firm's reputation are our top priorities.
We never log into or access your backend CRM or internal systems.
All team members sign strict confidentiality and privacy agreements.
Every call is manually dialed by a live agent—no robocalls or autodialers.
Legal intake specialists trained in empathy, precision, and your firm's needs.
We Answer Your Calls
We Chase Your Leads
Live agents answer during the day, nights, weekends, and holidays
Web form fills, missed call follow-ups, and old leads from your CRM
Covers missed calls (spillover), marketing numbers, or full phone routing
Up to 5 manual phone attempts per lead before returning the lead to your firm for review
Message taking (reception only)
Intake and qualification
Legal intake
Booking or transferring
Appointment setting or warm transfers
Sending contracts (if eligible and approved)
Contract coordination (only for contingency cases)
Just email us the lead or drop it into a simple form — no CRM access required to start
During your Pre-Go-Live Call, we'll define clear rules together for when we send a contract, book or transfer a lead, flag it for review, or just take a message.
Signed Contract
7–8 credits
We send your contingency fee agreement only when your exact sign criteria are met.
Appointment / Warm Transfer
4–5 credits
If a lead is borderline — meaning it's not ready to sign, but still promising
Flag for Review
2–3 credits
If the lead has major red flags or doesn't meet your intake standards
️Reception Only
0.5 credits
Basic non-intake calls
Our team knows how to gather 5-star reviews for your law firm to boost your firm’s visibility on Google search.
$3,060
Credits
360
Price per Credit
$10.00
How Credit Pricing Works
Every lead matters. Intake360 is built on a team of professional intake specialists who have collectively conducted tens of thousands of legal intakes — not just answering phones, but converting leads into signed cases.
This isn't a call center — it's a battle-tested intake team trained at Ethen Ostroff Law, now working full-time inside Intake360.
We are actively exploring ways to integrate AI into the workflow, but for now, you're getting something even better:
Day 1
Contract Signed
Meet your Success Team
Days 2-4
Pre-Go-Live Call
Define your intake logic, red flags, contract criteria, and communication setup
Week 3
Go Live
We assign your dedicated number and begin:
24/7 Inbound Reception & Intake Coverage
Simple outbound lead submission (copy us on an email or post to our form)
Day 30+
Optional Integrations
For firms that want deeper CRM or system syncing, custom workflows can begin 30 days after Go Live
Get answers to common questions about our legal intake services.
Nope. Use them at your pace. They don’t expire.
Yes — just let us know before you hit your auto-replenishment threshold.
Absolutely. We follow the intake criteria you define.
Yes. Many firms start with a small credit pack, then scale once they trust the process.
Typically within minutes during business hours. Outbound leads are called up to 3 times.
You’ll be in a real-time Slack or Teams channel with our intake team.
We try 3 times, then either credit the attempt or re-engage later based on your policy.
Yes — we provide recordings and full intake notes for every lead.
Every lead interaction is logged with the action taken and how many credits were used.
Never. We’ll flag questionable ones for your team to review.
We tie each credit to a defined action, so there’s no guesswork.
We log it and tag it as invalid — and you won’t be charged for spam or wrong numbers.
Yes — we have bilingual intake agents available upon request.
Just a phone number, your intake forms, and a Slack or Teams channel.
Yes — we use your firm’s own contracts. You control what gets sent and when.
Only if there’s no usage for over 6 months — then it’s a $500 reactivation fee.
No penalty — bonus credits only apply to positive reviews.
Yes — that’s one of the most common ways firms use us.
Yes — we help you set up Zapier/Make during onboarding.
No — we only sign contingency-fee clients.
At launch: PI, Work Comp, and Mass Tort. All others by end of year.
Yes — we’ll take the calls and set appointments, but won’t sign those clients (yet).
