A dedicated virtual legal team member — without the hiring overhead.
Impact Assistants are dedicated team members managed by legal operations experts. They work inside your case management system, learn your templates and processes, and become a seamless extension of your firm — handling case work, admin, drafting, and EA support so your attorneys focus on the law.
Not a freelancer. Not a temp. A managed team member.
Most virtual assistant services hand you a contractor and walk away. Impact Assistants are managed by legal operations experts — trained on your systems, monitored for performance, backed up during PTO, and scaled with your firm.
You get the work product of a hire. We carry the management burden.
Trained on your systems
Filevine, Litify, Clio, MyCase, SmartAdvocate — your assistant works inside your CMS.
Backed up during PTO
Coverage doesn't disappear when one person takes a vacation. The model carries through.
Managed, not just placed
Performance reviewed, work QA'd, growth managed by legal ops — not by you.
Case work. Admin. Drafting. Calendar. CRM.
Impact Assistants cover the full surface of legal operations work — scoped to the role you need.
Case file opening & LORs
Medical record retrieval
Lien checks & reductions
Pleadings & discovery drafting
Calendar & deadline management
Email & inbox triage
CRM hygiene & data entry
Custom workflows by request
See the full capability tracks: Intake, Case & Matter, Admin & Back Office.
From scope to seamless integration
Role scoping
We map the work, hours, and skills your role requires.
Match & onboarding
We assign and train an assistant on your systems and templates.
Integration
Your assistant works inside your case management system.
Ongoing management
We manage performance, coverage, and growth so you don't have to.
We rescue law firms from chaos with our elite teams + AI solutions.
A team member, plus the operation behind them.
Dedicated team member
A single point of contact who learns your firm.
Legal ops management
Managed by people saturated in legal operations.
Works in your CMS
Filevine, Litify, Clio, MyCase, SmartAdvocate, or yours.
Backup & coverage
PTO and sick days don't leave your firm uncovered.
Performance reporting
Tasks completed, hours logged, impact on your throughput.
Scales with you
Add hours, add roles, add coverage — without recruiting.
Pair with Intake 360 for end-to-end coverage
Impact Assistants run your case work end to end — and pairing with Intake 360 gives your firm coverage from the first call through final disbursement. Most of our clients pair both.
Build Your Custom Solution