24/7 intake coverage that keeps leads from slipping through the cracks.
Intake360 is your firm's always-on intake and reception operation — built exclusively for contingency-fee firms. We answer, qualify, sign cases on your behalf, and follow up on every lead the moment it comes in, so missed calls, after-hours leads, overflow, and weak follow-up stop turning into lost cases.
We don't just answer the phone. We sign cases on your behalf.
Most intake services qualify a lead, take a message, and pass it back to your firm. Intake360 closes. Our intake specialists are trained to sign retainer agreements for your firm — so qualified leads become signed clients the moment they're ready, not after a callback queue or an attorney's lunch break.
That's the difference between a phone-answering service and an intake operation that actually moves your pipeline.
Signed before the lead cools off
We close while they're still on the line — not days later from a callback queue.
Qualified, conflict-checked, signed
By the time the lead lands in your case management system, it's already a client.
Your attorneys see signed clients
Not unqualified prospects to chase. They start with a retainer in hand.
A flat fee for coverage. Credits for completed work.
$997/month keeps your firm covered. $3,600 buys 360 action-based credits. The fee and credits are separate — credits are used only when defined intake, case-signing, call handling, follow-up, or workflow actions are completed.
Access & Support Fee
Internally, we call it the “Sleep Easy” fee.
No more wondering whether the after-hours leads got worked, the weekend calls got returned, or an overflow lead fell into a black hole. The Access & Support Fee buys your firm operational peace of mind — a flat monthly fee that keeps your firm actively covered across nights, weekends, overflow, and follow-up.
- Active enrollment and continuous opt-in to Intake360
- 24/7 readiness of our intake team, systems, and routing
- Coverage of inbound calls, after-hours leads, and overflow
- Quality Assurance reviews to monitor service consistency
- Dedicated Client Success Manager for ongoing support
- Ongoing follow-up engagement on leads you've already sent us
Credits That Track Real Work Completed
You’re billed by the action — never for idle time.
Credits are spent only when our team completes a defined intake, case-signing, call handling, follow-up, or workflow action on your leads. Never for hold time, idle time, or just being on coverage. Credits scale with your volume.
- Used only when defined actions are completed
- Same credit cost whether a human or AI completes the action
- Re-up anytime — credits roll forward until used
- Separate from and in addition to the Access & Support Fee
The Three Buckets
Every credit-eligible action falls into one of three categories.
Intake Actions
- New client intake completed
- Lead qualification and case screening
- Conflict checks and data validation
- Case signing for qualified clients
- Warm transfers to your team
Reception & Call Handling
- Inbound calls answered
- After-hours and overflow coverage
- Message taking and documentation
- Missed-call recovery attempts
Follow-Up & Workflow
- Callback attempts and re-engagement
- Appointment confirmations and scheduling
- Lead disposition updates
- Workflow tasks tied to completed actions
From sign-up to signed cases
Sign Up & Integrate
Onboard with your case management system.
Activate Coverage
Fund credits. Access & Support Fee begins.
Capture Every Lead
We answer, qualify, sign cases, and follow up 24/7.
Review Activity
Track every action and signed case outcome.
Sign More Cases
Stop losing revenue to broken intake.
We rescue law firms from chaos with our elite teams + AI solutions.
Built so missed leads stop becoming missed cases.
Client Portal
Credit usage, signed agreements, feedback, comments, and data in one place.
English & Spanish
Bilingual agents serve your full client base.
AI + Human Pairing
Complete, around-the-clock coverage.
QA on Every Call
Every call we handle on your behalf is reviewed.
Recurring Meetings
Ongoing check-ins with your dedicated Success Manager.
Scales With You
Grow without adding internal hires.
Always-on coverage
Intake360 keeps the intake engine ready when your office is closed, overloaded, or stuck in callback purgatory.
Action-based billing
Credits are tied to completed work, so the model stays clean, trackable, and painfully easy to explain.
Case-signing execution
Dedicated teams and AI-supported workflows help capture, qualify, sign, and route more leads without adding internal headcount.
Complete Coverage for Your Firm
Intake360 captures every lead — and pairing it with a dedicated assistant gives your firm comprehensive coverage from first call to case resolution. Most of our clients benefit from this strategic combination, and our team will help you find the right mix.
Build Your Custom SolutionAccess & Support Fee renews every 30 days using the payment method on file until canceled in writing. The service fee is separate from credit purchases and does not include credits or guarantee a specific number of calls, transfers, or signed contracts.