Professional Front-Desk Support
A virtual receptionist for your law firm — every call answered live, qualified, and routed. Your team focuses on the law; we run the front desk.
Missed calls are missed cases.
The first call is the case. If it rolls to voicemail, hits a generic answering service, or gets routed to someone who can't qualify the caller — most leads don't call back. They call the next firm on the list.
A receptionist isn't overhead. It's the front door of your revenue.
Where firms lose
- Calls rolling to voicemail during peak hours
- Generic answering services that can't qualify the caller
- In-house staff getting interrupted by every call
- Spanish-speaking leads turned away by language barriers
Every call. Every caller. Every time.
Live, professional coverage that runs your front desk without the cost or management overhead of an in-house hire.
Reception, Inbound & Outbound 24/7
Every caller greeted with care and professionalism. Calls answered live — never sent to a voicemail black hole.
Warm Transfers & Routing
Qualified callers routed to the right attorney with context. Non-urgent matters handled without interrupting your team.
Appointment Setting
Consultations and case updates scheduled directly into your calendar with reminders and rescheduling handled.
Message Management
Detailed messages delivered through your preferred channel — email, CRM notes, or chat — with all relevant context captured.
Call Logging & CRM Updates
Every interaction logged in your case management system with notes, disposition, and follow-up tasks.
Bilingual (EN/ES) Coverage
English and Spanish-speaking receptionists serve your full client base without language barriers.
Reception is on-demand work — delivered by Intake 360.
Intake 360
Live reception is built into Intake 360 — 24/7 coverage with qualifying, routing, and scheduling included. Action-based pricing means you pay for completed work, not idle time.
Explore Intake 360Impact Assistants
For dedicated case work, admin, and CRM hygiene behind the front desk, pair Intake 360 reception with an Impact Assistant.
Learn about Impact AssistantsFrom phone routing to CRM handoff
Phone routing
Your firm's phone tree routes to our reception team.
Script & criteria training
We learn your greeting, qualifying questions, and routing rules.
Live coverage
Calls answered live, qualified, routed, or scheduled.
CRM handoff
Every interaction logged in your case management system.
What changes for your firm
Zero missed callers
Every caller reaches a live, qualified person. Voicemail stops being your front door.
Attorneys stop fielding cold calls
Only qualified callers reach your attorneys. Their time stops getting interrupted by every dial.
Higher conversion on first call
Qualifying happens live. Consultations get scheduled before the caller has a chance to call your competitor.
Common questions
Is this just an answering service?
No. A typical answering service takes a message. Our receptionists qualify the caller, route to the right attorney, schedule consultations, and log everything in your CRM — they function as part of your firm.
Do you cover after-hours and weekends?
Yes. Coverage is 24/7 by default. See After-Hours Coverage for details on the nights and weekends offering specifically.
Can callers tell they're speaking to a virtual receptionist?
No. Receptionists answer with your firm's greeting, follow your script, and represent your firm. Callers experience a single, polished firm voice.
How fast do you answer calls?
Live within seconds. We staff to your call volume, so callers don't sit on hold or get bounced to voicemail.
Which product delivers this work?
Reception is part of Intake 360 — our 24/7 on-demand coverage product. If you also need a dedicated team member for case work, pair Intake 360 with Impact Assistants for end-to-end coverage.