Independent Industry Data — 2026 Edition

Where does your firm rank?

The 2026 Law Firm Operations Benchmark. 15 metrics. 7 operational pillars. Your firm scored against the field.

Example: voicemail rate

Top quartileMedianBottom quartile

Example: records turnaround

0–45 days46–9091+

Example: speed-to-lead

<5 min5–3030+
15 operational metrics 7 firm pillars Instant scorecard
1 2

Five questions. Ninety seconds.

Your scorecard renders instantly. No email required to see your tier.

Practice Area *

Select all that apply.

Percentage of business-hour calls that hit voicemail.

15%
Median tier

Average medical records turnaround. Skip if not PI/mass tort.

60 days
Median tier
Your Scorecard

Here's where your firm lands.

2 of 15 benchmark metrics shown. The rest are in the full report.

You just saw 2 of your firm's 15 benchmark scores.

The full 2026 Law Firm Operations Benchmark Report includes all 15 metrics, the 4-stage maturity model, and the top performer playbook.

2

Where should we send your report?

The full benchmark, your scorecard data, and the top performer playbook.

You're in.

Check your inbox — the full report is on the way.

While you're here, book your Operations Review and we'll walk through your scorecard together.

A glimpse inside the report

p. 4
p. 7
p. 11