Every call answered, live, 24/7. No voicemail, no callback queue.
Frontline is a 24/7 live intake team built for contingency-fee firms: an efficiency center staffed to close cases. We answer every call live, qualify, sign cases on your behalf, and work a structured, enforced follow-up cadence on every lead, nights and weekends included, so missed calls stop turning into lost cases.
We don't just answer the phone. We sign cases on your behalf.
Taking a message is not intake. Frontline is trained to close: our intake specialists qualify and sign on CFA, flat fee, and retainer, in English and Español, with QA on every call. Qualified leads become signed clients the moment they're ready, not after a callback queue or an attorney's lunch break.
Speed is the whole game. MIT research on lead response found the odds of contacting a lead drop about 100 times between a 5-minute and a 30-minute response. Frontline is built to win that window, then keep following up where most firms make one call and go silent.
Signed before the lead cools off
We close while they're still on the line — not days later from a callback queue.
Qualified, conflict-checked, signed
By the time the lead lands in your case management system, it's already a client.
Your attorneys see signed clients
Not unqualified prospects to chase. They start with a retainer in hand.
$997/month, all-in. Coverage + credits, bundled.
$997/month includes 75 action-based credits. Additional credits at $10 each, billed only when our team completes a defined intake, case-signing, call-handling, follow-up, or workflow action on your leads.
$997/month, all-in.
Coverage + credits, bundled.
Your monthly subscription covers 24/7 lead handling, follow-up, and reception infrastructure and includes 75 action-based credits — enough to handle a typical month of intake activity. Additional credits are billed at $10 each, only as used.
- 24/7 readiness of live agents, systems & routing infrastructure
- Coverage of inbound and outbound lead handling
- Quality Assurance reviews to monitor service consistency
- Dedicated Client Success Manager for ongoing support
- Ongoing follow-up engagement on leads you've already sent us
- Overage at $10/credit, billed in arrears — no upfront credit purchases
Credits track real work completed.
You're billed by the action — never for idle time.
Credits are spent only when our team completes a defined intake, case-signing, call-handling, follow-up, or workflow action on your leads. Never for hold time, idle time, or just being on coverage.
Credit Usage
Unused credits expire at month-end. Overage billed within 5 business days of monthly charge.
- Used only when defined actions are completed
- Same credit cost whether a human or AI completes the action
- Overage at $10/credit, billed in arrears
Where Credits Apply
Every credit-eligible action falls into one of these categories.
Intake Actions
- New client intake completed
- Lead qualification and case screening
- Conflict checks and data validation
- Case signing for qualified clients
- Warm transfers to your team
Reception & Call Handling
- Inbound calls answered
- After-hours and overflow coverage
- Message taking and documentation
- Missed-call recovery attempts
Follow-Up & Workflow
- Callback attempts and re-engagement
- Appointment confirmations and scheduling
- Lead disposition updates
- Workflow tasks tied to completed actions
From sign-up to signed cases
Sign Up & Integrate
Onboard with your case management system.
Activate Coverage
Subscription begins; 75 credits available each month.
Capture Every Lead
We answer, qualify, sign cases, and follow up 24/7.
Review Activity
Track every action and signed case outcome.
Sign More Cases
Stop losing revenue to broken intake.
We rescue law firms from chaos with our elite teams + AI solutions.
Built so missed leads stop becoming missed cases.
Client Portal
Credit usage, signed agreements, feedback, comments, and data in one place.
English & Spanish
Bilingual agents serve your full client base.
AI + Human Pairing
Complete, around-the-clock coverage.
QA on Every Call
Every call we handle on your behalf is reviewed.
Recurring Meetings
Ongoing check-ins with your dedicated Success Manager.
Scales With You
Grow without adding internal hires.
Always-on coverage
Frontline keeps the intake engine ready when your office is closed, overloaded, or stuck in callback purgatory.
Action-based billing
Credits are tied to completed work, so the model stays clean, trackable, and painfully easy to explain.
Case-signing execution
Dedicated teams and AI-supported workflows help capture, qualify, sign, and route more leads without adding internal headcount.
Complete Coverage for Your Firm
Frontline signs the case, and Staffline carries it. Pairing 24/7 live intake with a dedicated full-time staff member covers your firm from first call to case resolution: one vendor, one relationship, one hiring bar. Our team will scope the right mix on a discovery call.
Build Your Custom SolutionSubscription billing begins on the date of your initial payment and renews every 30 days using the payment method on file until canceled in writing. The $997 monthly subscription includes 75 action-based credits — unused credits expire at month-end and do not roll over. Overage credits are billed at $10 each within 5 business days of each monthly subscription charge. The subscription does not guarantee a specific number of intake calls, transfers, or signed contracts.