We will call your firm as a potential client.
You will not know when.
A free seven-day audit of your intake, your follow-up, and your back office. Seven days from now you get a one-page map of what your operations are costing you, and three fixes you can run yourself.
No cost. No purchase required. Twenty minutes of your time.
Twenty minutes. That's the whole ask.
A five-minute form
Fifteen minutes with your team
That is the whole ask
You do nothing for the rest of the week while we go and look.
This is what happens to someone else, this week.
Two calls during business hours, one after 6 PM or on a weekend.
Your web form submitted and the reply timed to the minute.
Every contact logged: pickup time, hold, greeting, qualification, whether anyone followed up at 24 and 72 hours.
Fifteen minutes with your team about what they hate doing.
Three leaks. We score all three.
Intake
Missed calls, hold time, qualification, speed to lead, after-hours coverage, whether anyone followed up at all.
- A caller on hold long enough to hang up and call the next firm on the list
- A web form that sits in an inbox overnight
- A call that gets answered but never gets qualified
- Nobody checking back at the 24-hour or 72-hour mark
Follow-Up
What happens between a lead and a signed case. Lead ownership, retainer lag, no-shows, cadence, client status updates.
- A lead nobody owns, so three people assume someone else is calling
- Weeks between first contact and a signed retainer
- A consult booked and never confirmed, so the person doesn't show
- A client who hasn't heard a word about their own case in a month
Back Office
Records, liens, demands, e-filing, calendar, inbox, billing support, and the hours licensed people spend on work that needs no license.
- An associate on the phone with a records custodian for forty minutes
- A demand sitting half-built because the records aren't in yet
- A calendar and an inbox that only one person actually understands
- A partner proofreading a billing invoice a clerk could handle
Two of the three have nothing to do with answering a phone.
A one-page Leak Map. Yours either way.
The one-page Leak Map, scored one to five across all three leaks.
What each leak is costing, calculated with your own volume, your own close rate, and your own average fee.
Your team's own words about the work they hate.
Three fixes you can run this month without hiring anybody.
It is yours to keep whether or not you ever work with us.
Why there's no charge.
The day-seven walkthrough is our sales conversation. We'd rather earn it by showing you something true about your own firm than by pitching you. So there's no fee, and nothing to buy to get your Leak Map.
Volume, conversion, fee, and hour figures come from your own pipeline and the interview with your team. Intake quality comes from our own test contacts. Where we use an industry figure instead of yours, we label it. We will show you the math behind any number on request.